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Corporate Good Guys: Delsey and Mighty Bright
So often, we hear gripes about bad encounters with corporations (and wait ’til I tell you about Continental Airlines, it’s a doozy but that’s a different post). This post is about corporate good behavior!
A while back I bought the Mighty Bright Flex2 light with ac adaptor (plug). I liked it so much, and so did Paul, that we bought a second one for him. Since glare from the sofa lamps on the TV screen bugs Paul at night for TV watching, I bought mine to use as a reading light while on the sofa with him. Well, mine died after less than 3 months, and they have a bulb life of a few thousand years.
So I looked up the company and wrote, saying I didn’t know what they might be able to do, as I had thrown out the receipts. I did test the light with batteries, and with Paul’s light with my plug, and my light with Paul’s plug, and was able to determine that my AC plug was fine, but the light was not. Lo and behold, about 2 weeks later, a replacement arrives, no questions asked, no need to return the dead one, nothing…just a company wanting to make good on their guarantee and make their customers happy. They succeeded!
This is what my light looks like, and here
is the info from the Mighty Bright company. I bought mine at a Barnes & Noble.
The second story is about Delsey suitcases. In 1987 or so, while moving with the US State Department to Bolivia, Paul and I bought our first hard-sided suitcases. Those two molded-plastic suitcases were the first generation of wheeled bags, and they STILL function. But, wheels and technology have vastly improved, so about 15 months ago I bought a new Delsey on sale.
Two weekends ago, while racing to get set up for a class (we got in to the building a mere 30 minutes before the class was to begin, and I usually need a good hour to set up for that workshop), I accidentally stepped on a buckle and broke it. I wrote to Delsey USA via their website to describe the part I had broken, and ask how I could purchase a replacement part (it’s the gizzie that you can use to “chain” or tow another suitcase…if you look at the picture, it is the thing in the middle of the top). A couple days ago I get an envelope in the mail with TWO replacement pieces, the whole thing not just the half of the buckle that I broke because I’m a klutz, with NO charge! Once again, I am a HAPPY customer.
GOLD STARS to both Mighty Bright and Delsey. It’s nice when huge companies do right. Thanks folks!
February 9th, 2010 at 8:29 am
It is good to hear of companies who stand behind their product! Glad you are enjoying your light!
February 9th, 2010 at 10:40 am
It’s also nice to give credit when and where credit is due.
February 9th, 2010 at 1:01 pm
I agree with both those who’ve already posted comments. A satisfied customer will tell people what good service they’ve received. How much return will the few $ they’ve spent bring them in the future? Your business for sure plus I’m betting that a number of your blog readers will be positively influenced to become customers as a result.
Hats off to both companies for not making customer service an oxymoron.
February 9th, 2010 at 6:24 pm
That’s great! I still have the suitcase I bought right after high school, and now I’ve been married 36 years, so it is as old as dirt and still good, except for the internal straps. Unfortunately it doesn’t have wheels. I had bought a very nice soft sided NAME BRAND suitcase with wheels, used it several years, but it got busted out when I flew to Africa. It is obvious that the baggage handler put it on top of a smaller package and put a very bag on top of mine. Even the umbrella that was buried in the middle of the clothing was well bent. Sure wish I could put wheels on the old bag. On my legs too, if that were possible, as one has gotten shorter than the other.
February 10th, 2010 at 12:28 am
Too bad it is so rare.
February 11th, 2010 at 6:48 pm
Last year I ordered T-shirts from Cafe Press; they have a huge assortment of occupational and recreational themed shirts. My son is a bicycling enthusiast and I found 3 great shirts and ordered in his size but found them to be too small. When I contacted customer service they said they wanted me to be happy and that they would send the shirts in the next larger size. They didn’t want me to return the small ones; they said to keep them. I brought them into a school I work at as there are always children who need clothes. I’m very impressed with Cafe Press.
February 15th, 2010 at 12:38 pm
I love that light, I’ve got the same but with a enlargementglass (can’t come up with the right workd) and it keeps on burning on the same batteries for ages now.Great service on light and suitcase.